FAQ

Payment

Payment options

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we received the payment from you.

For every financial transaction, fees will be charged by the relevant authority. PayPal is a payment agency and has no standard fee. It calculates the costs according to the country from which payment will be made and based on a fixed percentage. These percentages Paypal has stated on its website. If you use PayPal, we pass these costs on to you. This is done automatically at the time of order and you can see the Paypal amount before you pay to us. You always know what extra costs you have to pay before you finally confirm your order.

What is SISOW?

Sisow is our payment provider for payments made in The Netherlands.

Payment by phone or creditcard.

We cannot take your credit card details by phone but we can send you a payment request by mail.

Change payment option.

Until you made the order confirmation you can change your payment option at any time. If you wish to change your payment option after the order confirmation, please contact us at info@subsupply.eu. We will always try to help you through your order process.

Secure shopping

Subsupply takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We keep your credit card transaction safe by using industry standard secure socket layer (SSL) software, which is among the best technology available for ensuring secure online commerce transactions.
SSL encrypts your credit card information so that it cannot be read as it is transmitted over the Internet, whether through a desktop computer or a mobile device. You may also choose to checkout using your PayPal account, which provides similar security and protection

Safe shopping

Subsupply takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We keep your credit card transaction safe by using industry standard secure socket layer (SSL) software, which is among the best technology available for ensuring secure online commerce transactions. SSL encrypts your credit card information so that it cannot be read as it is transmitted over the Internet, whether through a desktop computer or a mobile device.

Companies and VAT

Companies inside EU but outside The Netherlands can receive an invoice without VAT if provided full company details and VAT number. To make sure your invoice is without VAT, please contact us by mail or make a note during the order process. VAT paid in advance will be refunded once the data has been checked and the order is processed.

Companies inside The Netherlands do have the possibility to order on account. Orders can be placed by mail or through our webshop where you can choose payment option "as agreed". To use this option you need our permission in front.