FAQ

General

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You can send us a message with request for a copy of your invoice via info@subsupply.eu. Please also include your order number or date of ordering the order for which you want to receive the copy of the invoice. You will receive a copy from us by e-mail.
It is possible to specify a different delivery address when ordering.
It is possible to order products not included in our standard product range. Please write us an email at info@subsupply.eu and we can give you our possibilities. Products specially ordered for you, can''t be returned to us.

We keep our stock and our website as up to date as possible. Normally we have all articles on our website also in stock and we can deliver immediately. Exceptionally, it may be an article is out of stock at time of ordering. In that case we will inform you as soon as possible about the expected delivery time after which you can choose to wait or cancel the article to your order.

A product in stock is immediately available. If you order before 13:00, we will ship your order the same day most of the time (excluding weekends and holidays). Exceptionally, it may be a product at time of your order is out of stock. We will in this case inform you as soon as possible about the expected delivery time after which you can choose to wait or cancel the article to your order. The delivery time depends on the country of destination.

All consumers in Europe and all companies in The Netherlands pay VAT in the Netherlands when they place an order with a Dutch company. Orders that are sent outside EU or companies with a delivery address outside the Netherlands, can buy without VAT. Please note customs of a country may levy import duties and VAT on the goods imported.

Companies inside EU but outside The Netherlands can receive an invoice without VAT if provided full company details and VAT number. To make sure your invoice is without VAT, please contact us by mail or make a note during the order process. VAT paid in advance will be refunded once the data has been checked and the order is processed.

Please note customs of a country may levy import duties and VAT on the goods imported.

Companies inside The Netherlands do have the possibility to order on account. Orders can be placed by mail or through our webshop where you can choose payment option "as agreed". To use this option you need our permission in front.