FAQ

Shipping

What are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

https://www.subsupply.eu/store/shipping-costs

Is delivery to PO Box possible?

Because all our packages are insured during transport, our courier will request a signature for quality reception. Therefore, it is not possible to use a post office box as a delivery address.

Do you ship to my country?

We ship to all countries in the world but not all countries are entered by default on our website and not all shipping possibilities are available for all countries. Would you like to send an order to a country not mentioned in our shop, please feel free to conact us for more information info@subsupply.eu.

When will my order ship?

A product in stock, is immediately available. If you order before 13:00 your order will be shipped the same day (except for weekends and holidays). Exceptionally, it may be that a product is out of stock at time of your order. In this case we will inform you as soon as possible about expected delivery time after which you can choose to wait or cancel the article to your order.

Safe shopping

Subsupply takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We keep your credit card transaction safe by using industry standard secure socket layer (SSL) software, which is among the best technology available for ensuring secure online commerce transactions. SSL encrypts your credit card information so that it cannot be read as it is transmitted over the Internet, whether through a desktop computer or a mobile device.

Companies and VAT

Companies inside EU but outside The Netherlands can receive an invoice without VAT if provided full company details and VAT number. To make sure your invoice is without VAT, please contact us by mail or make a note during the order process. VAT paid in advance will be refunded once the data has been checked and the order is processed.

Companies inside The Netherlands do have the possibility to order on account. Orders can be placed by mail or through our webshop where you can choose payment option "as agreed". To use this option you need our permission in front.