FAQ

General

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Reset password.


If you do not receive your password within a few minutes please contact us and we will reset it for you.

Shipping

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Because all our packages are insured during transport, our courier will request a signature for quality reception. Therefore, it is not possible to use a post office box as a delivery address.
We ship to all countries in the world but not all countries are entered by default on our website and not all shipping possibilities are available for all countries. Would you like to send an order to a country not mentioned in our shop, please feel free to conact us for more information info@subsupply.eu.
A product in stock, is immediately available.
If you order before 13:00, your order will be shipped the same day (except for weekends and holidays). Exceptionally, it may be that a product is out of stock at time of your order. In this case we will inform you as soon as possible about expected delivery time after which you can choose to wait or cancel the article to your order.

Payment

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we received the payment from you.

For every financial transaction, fees will be charged by the relevant authority. PayPal is a payment agency and has no standard fee. It calculates the costs according to the country from which payment will be made and based on a fixed percentage. These percentages Paypal has stated on its website. If you use PayPal, we pass these costs on to you. This is done automatically at the time of order and you can see the Paypal amount before you pay to us. You always know what extra costs you have to pay before you finally confirm your order.
Sisow is our payment provider for payments made in The Netherlands.

Discount code

discount code can be used during check out. You will immediately see the discount in your shopping basket.

Step1: Click on your shopping basket



Step2: Click on view your diving basket



Step3: Click on Use your coupon.  Enter coupon code and Apply coupon



My order

Safe shopping