Subsupply takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We keep your credit card transaction safe by using
industry standard secure socket layer (SSL) software, which is among
the best technology available for ensuring secure online commerce
transactions. SSL encrypts your credit card information so that it
cannot be read as it is transmitted over the Internet, whether through a
desktop computer or a mobile device.
FAQ
TAX
Companies inside EU but outside The Netherlands can receive an invoice without VAT if provided full company details and VAT number. To make sure your invoice is without VAT, please contact us by mail or make a note during the order process. VAT paid in advance will be refunded once the data has been checked and the order is processed.
As of January 1, 2021, UK customers will have to pay 20% tax to the UK government for purchases outside the UK (was VAT in country of purchase). Up to £ 135 the seller (we) must make this payment, from £ 135 or more you will have to pay this tax yourself in the UK. Because we want to deliver as smoothly as possible and make things easier for you, we have decided to always pay these taxes for our customers. So we add 20% tax to your order, we transfer this to the UK government for you and we also pay the £ 5 customs clearance fee per package for you. Now you no longer have to worry about whether your order will be a little under or a little over £ 135 (due to the exchange rate) and you will never have to pay tax and customs clearance fees upon delivery to the door.
Please note customs of a country may levy import duties and VAT on the goods imported.
All consumers in Europe and all companies in The Netherlands pay VAT in the Netherlands when they place an order with a Dutch company. Orders that are sent outside EU or companies with a delivery address outside the Netherlands, can buy without VAT. Please note customs of a country may levy import duties and VAT on the goods imported.
General
Click on the link below.
Reset password.
If you do not receive your password within a few minutes please contact us and we will reset it for you.
Companies inside The Netherlands do have the possibility to order on account. Orders can be placed by mail or through our webshop where you can choose payment option "as agreed". To use this option you need our permission in front.
Shipping
UK Customs and longer transit times
It is very likely that Britain will no longer benefit from the open borders that allow the free movement of goods and people. This means stricter customs rules for packages entering and leaving the UK and the EU.
If you order before 13:00, your order will be shipped the same day (except for weekends and holidays). Exceptionally, it may be that a product is out of stock at time of your order. In this case we will inform you as soon as possible about expected delivery time after which you can choose to wait or cancel the article to your order.
Payment

Subsupply takes great pride in offering a safe and secure online shopping experience. We understand that the safety of your personal information is extremely important to you. We keep your credit card transaction safe by using industry standard secure socket layer (SSL) software, which is among the best technology available for ensuring secure online commerce transactions.
SSL encrypts your credit card information so that it cannot be read as it is transmitted over the Internet, whether through a desktop computer or a mobile device. You may also choose to checkout using your PayPal account, which provides similar security and protection
Discount code
Discount code can be used during check out. You will immediately see the discount in your shopping basket.
Step1: Click on your shopping basket
Step2: Click on view your diving basket
Step3: Click on Use your coupon. Enter coupon code and Apply coupon
My order
Once an order has been shipped, it can not be linked. Do you want to make sure we merge both orders, please call us.