General questions

Click on the link below. If you do not receive your password within a few minutes please contact us and we will reset it for you.

Reset Password


You can send us a message with request for a copy of your invoice via info@subsupply.eu. Please also include your order number or date of ordering the order for which you want to receive the copy of the invoice. You will receive a copy from us by e-mail.


Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


Because all our packages are insured during transport, our courier will request a signature for quality reception. Therefore, it is not possible to use a post office box as a delivery address.

We ship to all countries in the world but not all countries are entered by default on our website and not all shipping possibilities are available for all countries. Would you like to send an order to a country not mentioned in our shop, please feel free to conact us for more information info@subsupply.eu.

A product in stock, is immediately available. If you order before 13:00 your order will be shipped the same day (except for weekends and holidays). Exceptionally, it may be that a product is out of stock at time of your order. In this case we will inform you as soon as possible about expected delivery time after which you can choose to wait or cancel the article to your order.


During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we received the payment from you.


For every financial transaction, fees will be charged by the relevant authority. PayPal is a payment agency and has no standard fee. It calculates the costs according to the country from which payment will be made and based on a fixed percentage. These percentages Paypal has stated on its website. If you use PayPal, we pass these costs on to you. This is done automatically at the time of order and you can see the Paypal amount before you pay to us. You always know what extra costs you have to pay before you finally confirm your order.


Buckaroo is our payment provider for payments made in The Netherlands.

We cannot take your credit card details by phone but we can send you a payment request by mail.


If you are a company registered in the EU and you do have a valid VAT number you will be able to buy from us without VAT.
Order and pay online. After that we will check your VAT number. If the VAT number provided is valid we will refund your VAT.

Check you VAT and company details on the following website, VIES

All consumers in Europe and all companies in The Netherlands pay VAT in the Netherlands when they place an order with a Dutch company. Orders that are sent outside EU or companies with a VAT number and a delivery address outside the Netherlands, can buy without VAT. Please note customs of a country may levy import duties and VAT on the goods imported.

All prices shown are excluding VAT.
If you create an account and login you will see the prices including VAT. VAT is depending on the country you live in.


Discount code can be used during check out. You will immediately see the discount in your shopping basket.

Step1: Click on your shopping basket

Click on Use your coupon.